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New house owners in dilemma

SUPP Public Complaints Bureau Chief, Wilfred Yap went to the ground to see for himself the  defects of a double storey corner terrace house at Lotak Villas 2. 

According to the house buyers, they purchased their corner double storey terrace house from the developer in 2013 for RM516, 000 but they have never moved into their new house due to numerous defects. The developer had initially repaired some of the defects complained by them but the repair works carried out were shoddy and the same problems always recurs after a few weeks.

After brnging forward the complaints, the developer now ignores complaints from them and have stopped responding to their request for further rectification works and repairs despite the fact that developer in the first place had never properly rectified the defects complained by the house buyers after they took over possession of the house. 

According to the house owners, Yap said, the numerous defects (especially the cracks in the concrete drains and fencing) are now getting from bad to worse and the concrete fencing is now nearly collapsing.  

Yap together with other SUPP members had gone to inspect and assess the situation and also to see what can be done to resolve the problem facing the house buyers.

SUPP Public Complaints Bureau have now brought the matter to the attention of the Ministry of Housing and hopes that the Ministry of Housing, being the issuer of  Housing Developers Licences would take steps to  request the developer concerned to give a proper explanation of the problem facing the house buyers and also to  order or compel the developer to properly repair the sinking concrete drain problem, collapsed fencing and apron of the house so that the house buyers can move in.

Yap hoped that the Ministry of Housing will seriously look into the matter due to the financial hardship and inconvenience currently faced by the said house buyers as they still have to continue to pay their  housing loan when they are unable to move into their house. 

SUPP Public Complaints Bureau also hopes that the Government will consider to tighten the existing housing laws by making it mandatory for inspection of completed houses by specially trained third party independent inspectors before application for issuance of occupation permit by the local council.

Wilfred Yap with the frustrated house buyers seeking his assistance and advice in front of their house at Lotak Villas 2. 

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