Complaining on cancellation of tour

suppadmin | June 6, 2017

SUPP Public Complaints Bureau (PCB) was recently approached by a group of about 30 individuals who requested for his assistance to secure the refund of their payments to a local tour company.

The individuals had already fully paid the local tour company for the tour to a foreign country which was supposedly scheduled for April 2017. However the tour did not proceed as planned and was cancelled after being postponed once and as such the individuals concerned wanted a refund of all the payments that they had made to the local tour company.

Upon receiving the request for assistance, SUPP PCB Chief Wilfred Yap had together with some of the individuals concerned made a visit to the tour company to find out the actual situation.

During the discussion, the representative of the tour company explained that the tour which was schedule for departure in April did not proceed as planned due to last minute cancellation by the foreign tour operator and that his tour company was in the process of getting the refund of the payments his tour company had made to the foreign tour operator.

The representative of the tour company further apologized for the inconvenience and they would be fully refunded by the middle of June.

SUPP Public Complaints Bureau will continue to monitor the situation and try its very best to ensure that the individuals concerned get their full refund.