Importance of relevant documents: SPBC

suppadmin | June 18, 2015

SUPP Public Complaints Bureau (SPCB), since its formation last year, has regularly been approached by the public on problems of various kinds that they are facing.

From the interviews carried out, it was discovered that the majority of their problems arose due to their misunderstanding of the requirements of the various government departments concerned and their failure to furnish all the relevant documents required. In view of the incomplete documentation, it invariably resulted in the delay of their application and hence the problems they face.

SPCB would like to advise the public that they must comply with all the requirements laid down by Government Departments as SPCB is not the approving authority and can only assist on complaints on late or lack of response or inaction, unfair practices, mediocre and service failure of government departments.

SPCB cannot bend the law and is not in a position to assist in situations where the complainant has failed to comply with the requirements laid down by the government department or authority concerned.

To those who don’t understand the procedures and documents involved in their dealings with government departments, SUPP Public Complaints Bureau is always ready to lend a helping hand. Anyone requiring assistance can always call SUPP Public Complaint’s mobile number at 016-7797688 or 082-246999 or go direct to SUPP Head Office to request for assistance.